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Terms & Return Policy
All pieces are hand built to order. Online orders (wholesale excluded) typically ship via UPS within 6 business days from date order placed.
To return goods for an exchange, please follow the instructions below:
French Kande accepts returns for exchange only. You are allowed one exchange per order. All custom orders are final; no exchanges or returns. You may only cancel an order if your pieces have not yet been made.
All damages or shipment discrepancies must be reported within 24 hours of receipt of shipment; either by phone or email. If you are not satisfied with your purchase or would like to exchange an item for a different size or color, please email us within 21 days at info@FrenchKande.com with your reason for exchange. We will then issue you a personal return authorization number (RA).
Please note that you must return your order for exchange within 14 days upon receipt of your RA number. Please ensure to mark the RA number clearly on our return form. French Kande is not responsible for any item that is not returned in the manner set forth above. Please direct any additional questions to info@FrenchKande.com when requesting your RA number.
Returning Your Package:
Once issued an RA number: We will provide you with our RA form, print out the form, fill it out completely and sign it. Make sure to write in the items you are returning or exchanging and that your RA number is clearly listed on the form. Enclose the RA form in the package and send it to the following address:
312 E. IMPERIAL AVENUE
EL SEGUNDO, CA 90245
Important: We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Please make sure your shipment includes “delivery confirmation” and a tracking number. French Kande is not responsible for lost shipments. All shipping costs to return an item are responsibility of the person returning the item.